Shipping policy

Delivery times

Orders are shipped through various transport agencies, such as Seur, Correos, GLS, FedEx or Nacex, using an express home-delivery service. Usual delivery times range from 24 hours to two weeks, depending on stock availability and the destination of the shipment.

Some items may be made to order, handcrafted or personalised, and may therefore require additional preparation or manufacturing time.

Orders destined for the European Union

In the event of a return for reasons not attributable to Espadas y Más, the company may deduct the shipping costs and the costs associated with the return from the amount to be refunded.

If the package has been opened and the products show signs of use, handling, damage or wear, the refund may be reduced proportionally to the condition of the items, or even denied where appropriate.

The refund will not be processed until the order has been received at our facilities and the condition of the returned products has been verified.

International orders

International orders shall be understood to be those whose destination is outside the European Union.

The customer expressly accepts that their order may be subject at destination to the payment of tariffs, taxes, customs duties or other import costs. Such amounts are not included in the price of the products or the shipping costs and must be paid in full by the recipient.

Espadas y Más shall not be liable for delays arising from customs procedures, inspections, retentions or incidents at the border, nor for the impossibility of delivery when this results from the regulations applicable in the destination country.

It is the customer's sole responsibility to check in advance that the purchased items may be legally imported into their country. Espadas y Más shall assume no liability in the event of retention, seizure, destruction, return or any other action ordered by the competent authorities.

If the order is returned for reasons not attributable to Espadas y Más, including the customer's refusal to pay customs costs, failure to cooperate with customs clearance, the recipient's repeated absence or the existence of legal restrictions at destination, the company may deduct from the refund the shipping costs and any other costs arising from transport, return, storage or logistics management.

If the package has been opened and the products show signs of use, handling, damage or deterioration, the corresponding depreciation may be applied to the amount to be refunded or, where applicable, the refund may be denied.

Any refund, where applicable, shall be issued only after the returned order has been received at our facilities and the condition of the goods has been verified.