Contact — Swords and More

Do you have questions about a product, an order, or a return? Do you want to propose a collaboration or have a shipping complaint? At Espadas y Más, we're here to help.

How can we help you?

• Product inquiries: materials, measurements, licenses, availability or compatibility.
• Orders and shipments: order status, address changes, delivery issues.
• Returns and exchanges: managing returns, size or product exchanges.
• Claims: damaged item, missing parts, poor packaging.
• Collaborations and B2B: distribution, wholesalers, events, content, and sponsorships.
• Web and account support: login issues, payment issues, or website errors.

To expedite the response

Include this information in your message whenever applicable:

• Order number (you will find it in the confirmation email).
• Full name and purchase email .
• Reference or URL of the product you are inquiring about.
• Clear description of the incident and, if applicable, photos of the product and the outer/inner packaging.

Response times

We respond within 24–48 business hours . Our business hours are Monday–Friday, 7:00 AM–3:00 PM (Central Peninsula Time) . During campaigns or sales, it may take a little longer, but we will always get back to you.

Contact channels

• Contact form (recommended): Use the form on this page to receive your inquiry with all the information.
• Email : [email protected]
• WhatsApp/Phone: +34 658 88 53 39 (direct access from the floating icon)
• Social networks: direct messages (Direct access from the icons in the footer).

Transportation Claims

If your order has arrived damaged or missing items, please let us know as soon as possible . To process it with the agency, we'll need:

• Photos of the outer and inner packaging (protections), and any damage to the item.
• Order number and delivery date.

See our Shipping Policy for details.

Returns and exchanges

You can request a return or exchange using the form or by email. Review the Return Policy for conditions, deadlines, and items excluded by law.

Collaborations, press and B2B

Are you a content creator, event organizer, or looking for supplies for your store or production? Write to us with the subject line "Collaboration/B2B" and include your details, scope, and needs.

Privacy

We process your data to manage your request in accordance with our Privacy Policy . We will not share your information with third parties outside of the process of processing your request.