Shipping Policy

DELIVERY TIMES

Our products are delivered through various shipping agencies (Seur, Correos, Gls, FedEx, or Nacex) via express home delivery. Delivery times vary from 24 hours to several weeks, depending on:

• Stock available.
• Product manufacturing (some products are made to order, which takes longer than usual)
• Product customization (Some products that are already manufactured or in stock can be customized, thus increasing shipping time)
• Workload (We have dates when the volume of orders exceeds our resources, such as Black Friday, although we usually reinforce the staff)
• Causes beyond the company's control (For shipments, we depend on companies such as Nacex, Correos and others that may have their own complications, there are also problems in customs, weather causes and other factors that are beyond the direct control of EYM)

European Union Orders

Espadas y Más reserves the right to deduct shipping and associated costs from the economic return if:
-The customer has opened the package and the products show damage or wear due to use, a proportional refund or nothing will be given depending on the condition of the product(s).

Refunds will not be issued until the order has been received and verified.

International Orders

Espadas y Más is located in Spain. International shipping is considered to be available to any country outside the European Union.

The company is not responsible for customs fees in each country; it is the customer's responsibility to determine and resolve these fees incurred at their borders. Espadas y Más reserves the right to deduct shipping and associated costs from the refund if:

-The customer refuses to pay customs fees.

-The customer has opened the package and the products show damage or wear due to use, a proportional refund or nothing will be given depending on the condition of the product(s).

Refunds will not be issued until the order has been received and verified.

RETURN POLICY

We have an after-sales service to resolve any issues that may arise during the shipping of our items or shipments, keeping our customers informed at all times.

If for any reason you are not satisfied with your order, you have 14 calendar days from the date of delivery to process your return due to withdrawal.

The right of withdrawal will not apply to products made by hand to order, products modified according to the specifications requested by the buyer or clearly personalized, except for manufacturing defects or errors. The delivery time for products made to order or personalized may take longer than usual depending on the workload at that time.

You can cancel the purchase contract you entered into in our online store by sending an email within the period indicated above.

You must send the item(s) to us using your own means. Freight collect shipments will not be accepted.

If you wish to make a return, you must download this Withdrawal form, fill it out, and send it to our offices located at C/ Santa Lucía 4b nave4, Oyon, Álava. CP: 01320, or via email at info@espadasymas.com

The Customer has the right to withdraw from the order within 14 calendar days of receipt. Outside of this period, revocations will not be accepted for orders, nor for orders for the supply of goods made according to the Customer's specifications or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, etc., that have been unsealed and/or used by the Customer. The Customer must notify THE ENTITY of their withdrawal through the Withdrawal Form (Link to the Document) by email, post, or fax, within this 14-day period. The cost of return shipping will be borne by the Customer. The products must be in the same condition as received, with the original packaging, and must not have been used. The refund will be issued using the same payment method used by the Customer .

At Espadas y Más we comply with the strictest payment rules in force.